Anticipating the Need

Hi Everyone,

That's what scheduling is all about - ancipating the need! By the way, don't forget all of the customer service/patient service we provide at the highest level now at our jobs and during our internship.

As we delve further into the world of scheduling, the service element continues to infiltrate the process, doesn't it?  We must anticipate the needs of the doctor, facility and patient.  We'll talk tomorrow about different types of scheduling systems and how they apply to different types of offices.

I have started to look over your scenarios and real-life stories of customer service challenges.  I am seeing a lot of great GAA responses instead of the negative reactive behaviors.  Good job!!!

Regarding cranberry juice and its effects on UTI's:

http://www.umassd.edu/chrc/cranberriesandhealth/


Homework:

Work on your flashcards to ensure you have the combining forms down for the digestive, urinary and reproductive system for both female and male.  Study these in your MT book.

Flashcard Frenzy Friday on 10/27.  Bring in your flashcards!!!

Keenan online assignments due Monday 10/30, but I prefer Friday 10/27. 
IMPORTANT:  Anticipate the need of your teacher and your grade! Do not hesitate to come see me about any concerns you have in completing the assignments! 

Go Med Occs!!!

Mrs. Erceg